TERMS & CONDITIONS
1. Cancellations & Refund Policy:
All cancellations must be made in writing and be sent to safari@safari.is
REFUND POLICIES FOR Day Tours - FLEXIBLE CANCELLATION
- If canceled with 24hr notice - Full refund
- Less than 24hr notice – No Refund
- No shows and cancellations on location – No Refund
No alcohol or drug tolerance is allowed on our tours. We have the right to breathalyze participants if our guides suspect a participant being under the influence and deny going on the tour. Participants showing up under the influence are not entitled to a refund.
2.Promotional Codes.
Promotional codes cannot be applied after a booking has been made. Promotional codes must be entered at checkout and applied before paying.
3. Pick up & Drop-off Services.
Safari Quads offer pick-up and drop-off services for all tours. Please read your voucher carefully if you have purchased pick-up and look for the pick-up timings when you need to be at your hotel lobby or if your hotel is at a no-pick up zone. Most hotel in central downtown. You will need to go to a bus stop. Please check www.busstop.is to see how far you need to walk from your hotel.You as a traveler are responsible for your pick-up and providing us with your accommodation. If you are not sure where to be or timings the pick-up is. Please send us an email to safari@safari.is
Missing a pickup does not entitle a refund. You are responsible to be ready at the assigned pick up location at the assigned time.
4. Meeting us on location.
If you did not purchase pick-up and are planning to meet us on location. Please read the voucher carefully as it will give you clear instructions to come to our base-camp. If you have internet connectivity on your phone, we recommend typing in Safari Quads in google maps. It will take you directly to our base camp.You are responsible to be at our base camp on time. If you are late to our base camp before our departure time. You will not be entitled to a refund.
5. Icelandic Weather & Conditions.
All our tours are dependent on weather and snow conditions. This is Iceland and the name should say it all. We can't predict mother nature. The Icelandic weather conditions can change rapidly and without notice. We have the right to alter routes and departure times or cancel your trip without prior notice with your safety in mind.Safari Quads cannot be held responsible for property damage, loss, injury, sickness or other factors due to weather or natural disaster or any other cause out of Safari Quads control. Safari Quads cannot be held responsible for canceled flights or delays that could affect your reservation here at Safari Quads. Our 24-hour notice cancellation policy still applies.
6.Valid Driving License.
For driving, you need to have a valid driving license in your home country. If you are a passenger you do not need one. At base camp, you will sign a liability waiver stating that you have one.
7.Assumed Risk in ATV or Buggy Tours.
The ATV & buggy tours are undertaken on the responsibility of its participants. Safari Quads does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. Participants sign a waiver prior to undertaking all tours stating that they realize that all outdoor motorized activities carry an inherent risk and that they understand the concept of full liability on the participant.